Policies

Payments

Original pieces can be paid for by check, cash, credit card or paypal to paypal.me/AkathistArt. Pieces may be paid out in installments, but must be paid in full (including shipping, handling, and any applicable sales tax) before pick up or delivery. Personal checks must clear the bank before pick-up or delivery of artwork.

Commission pieces are done at the discretion of the artist. 

One half of the total cost plus the supply fee is due at the signing of the contract.

The balance of the cost plus Texas state tax (for in-state purchases) and/or shipping, handling, & packaging fees is due upon completion of the work and before pick up.

Payments may be made by check, cash, credit card or paypal to paypal.me/AkathistArt.

Refunds, returns or exchanges

Limited Edition Print Return Policy:

 

Akathist Art accepts returns on limited edition prints within 15 days of delivery.

 

To initiate a return, please email lara@laraneriart.com and include the following information: -Your name

-The title of the piece

-The date of delivery

-The purchase price (please include a screenshot or photo of the receipt if applicable)

-The reason for requesting a return

-If the art arrived damaged, please include a photo of the damage.

 

Please return the print in the original packaging if possible. Your refund will be processed when the return has been received. Shipping fees are non-refundable.


 

Return Policy for Original Artwork (aside from commission pieces)

I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry. Once you have received the work you have seven days to live with it to make sure it is the piece for you.

If the artwork has been damaged in the post please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.

If you experience any problems at all regarding your order please email me at lara@akathistart.com and I will be happy to help.

Thank you.

 

Original Artwork Return Procedure:

 

Whenever possible, I prefer to deliver artwork myself. If you are local to the DFW area, your artwork will have been hand delivered, and I will be happy to come pick up your return item. Please contact lara@akathistart.com to schedule a pickup.

 

If you are not local to the DFW area and would need to ship your return back, please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Akathist Art and are not fully satisfied, you have:

Seven (7) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

 

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact us at lara@akathistart.com to give us your order information and the reason for wanting to return the work.

 

Step 2 – Either email lara@akathistart.com to schedule a pickup

Or Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist.

 

Step 3 – Email lara@akathistart.com to complete the return process.

 

Once the piece safely reaches the artist, Akathist Art will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, if any). Artwork damaged due to improper packaging will not be refunded.

 

Additional shipping fees may apply for international returns.

 

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email lara@akathistart.com to give us your order information.

 

Step 2 - Save original packaging!

 

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to lara@akathistart.com

 

Step 4 -  Akathist Art will contact you to discuss the next steps and your refund.

 

Custom Commission Artwork Return Policy

Custom artwork is created in collaboration between the artist and patron. The patron is responsible for communicating clearly any preferences in regard to materials, size, and details of the piece before the piece is begun, and so the patron is aware to some degree of what to expect of the completed piece. The patron should understand & accept that the art is a unique creation of the artist and will reflect the creativity and vision of the artist. The patron pays a 50% deposit + supply fee on initiation of the piece.

 

Upon completion of the piece, the balance + any applicable taxes are paid.

At this point, the patron has seven days to live with the piece and decide if it is everything desired.

If, at the end of those seven days, the patron is dissatisfied with the artwork, the artwork may be returned (either by arranging a pick up by the artist for local DFW sales, or by following the return shipping instructions listed below) for a refund of the balance paid upon delivery. The artist will retain the initial deposit and supply fee.

 

Once the piece safely reaches the artist, Akathist Art will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, if any). Artwork damaged due to improper packaging will not be refunded.

 

Additional shipping fees may apply for international returns.

If Custom Art arrives damaged

I always recommend hand delivery when possible, and I will do all that I can to ensure hand delivery. This is the safest way for you to get your piece. If I damage the work during the delivery, I will take responsibility and either refund you the full amount of the piece or repair the damages.

If you have the piece shipped, Akathist Art cannot be held responsible for any damages.

- If you choose option one (below), it is more likely that your work may be damaged in shipping. You may purchase insurance, but you must make yourself aware of any limitations on such a policy. You may or may not be compensated for your damages.

- If you choose option two (below), it is highly unlikely that your work will be damaged in shipping. You may purchase insurance, but you must make yourself aware of any limitations on such a policy. You may or may not be compensated for your damages.

- If you do so within seven days of receipt, you may choose to return the piece for a for a refund of the balance paid upon delivery. The artist will retain the initial deposit and supply fee.

 

Shipping

original artwork and custom work

Akathist Art prefers to hand deliver original artwork for local DFW sales, and for any other sales if possible.

If you are not local and we are unable to arrange for a hand delivery or pick up, please be aware that prices do not include shipping - The patron is responsible for all shipping, handling and packaging fees.

If your work is being shipped, you have two options: 

1. bubble-wrapped and boxed in a USPS box, shipped USPS

2. packaged in a fine-art-specific strong box, foam-encased, from Airfloat, shipped USPS

The patron may choose to purchase insurance through USPS. The patron should read carefully the terms of any insurance & understand what would be necessary to make claims against any damage.

limited edition prints

L.E. prints will be shipped using USPS.

Privacy Policy

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at lara@akathistart.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Akathist Art's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Akathist Art' or 'us' or 'we' refers to the owner of the website whose registered office is 1221 N. Irving Heights Dr. Irving TX United States 75061. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
 

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Lara Neri

Akathist Art

214.422.5060

lara@akathist.com

Original Fine Art.   Hand-painted Iconography. 

 Feast Day Resources. ideas for at home & abroad.